Casual Goods is committed to providing the best possible customer service and experience. We encourage you to Contact us with any questions or concerns prior to placing your order.
Delivery
For domestic orders, processing and verification times range from same day up to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.
Please be advised that we cannot make any changes to the shipping address once an order has been placed. Additionally, we cannot ship to PO Boxes. Any orders placed with a PO Box will be returned to sender.
Cancellations
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
In the event an item becomes unavailable, we will fully refund your purchase back to your original form of payment. This may include specific items within an order. You will be notified via email of any orders or items we cannot fulfill and have to refund.
Returns
Casual Goods is a consignment marketplace, meaning that items sold on our site and in our store are owned by individual consignors. Consignors receive payment for their item(s) once an order is placed. That said, we understand that items purchased may not always work out, so we will credit less 10% restocking fee if you need to make a return. Our return policy is as follows:
- Return requests must be submitted within 3 days after the item has been delivered.
- Item(s) must be shipped to Casual Goods within 3 days after approval.
- Customers are responsible for return shipping.
- Item(s) must be in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.
- Final sale orders are not eligible for return, which include items purchased during a promotional period; International orders; and Items purchased at our retail location.
- Once your return is approved & received, you will be issued a merchandise credit less a 10% restocking fee, which is non refundable.
Please allow 10-14 business days from receiving your return to evaluate and process the return.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at customercare@casualgoods.co.za with your order details and we will address it promptly.
Exchanges
Due to the nature of our consignment marketplace, we are not able to offer exchanges of any kind. Since every item may have a different seller and level of availability, even identical items may vary in price.